Shipping and delivery information

Where we deliver

We arrange delivery to destinations across India. Our business address is in Rajasthan; we do not operate branches, showrooms or warehouses in other cities, so every order is despatched to the address you give us.

How freight is quoted

Freight is quoted together with the material so you see the delivered cost rather than a base rate. It depends on the total weight, the distance to your destination, the vehicle size required and how easily that vehicle can reach the unloading point.

If your site cannot take a large vehicle, tell us before we quote. Vehicle size is usually the single biggest factor in delivered cost, and discovering the restriction on the day is expensive for everyone.

Packaging

Packing is matched to the order: retail quantities normally travel in bags, while project volumes move loose or in bulk bags depending on the vehicle and how the material will be unloaded. The exact format and net weight for your consignment are confirmed on your quotation, so you know what arrives on the vehicle before you commit.

Lead times

Lead times are confirmed per enquiry rather than promised sitewide, because despatch depends on the product and quantity requested and transit depends on the distance to your city and site access. Share the product, quantity and delivery address on WhatsApp and we confirm a realistic despatch and transit window for that order before you pay.

Minimum quantity

Minimum quantity varies by product and by the freight arrangement to your destination. Small decorative quantities and project consignments are handled differently, so we confirm the minimum against your specific enquiry.

Unloading at your site

Unloading is normally the buyer's responsibility unless we have agreed otherwise in writing for your order. Please plan for it in advance:

• Confirm who will be present to receive and unload the consignment.
• Clear a place to stack or tip the material close to the access point.
• Check the vehicle can reach that point, including height and turning restrictions.
• Allow for weather — wet stone is heavier and messier to move.

What to check on arrival

Check the product, size band and quantity against your order confirmation before the vehicle leaves, and photograph anything that looks wrong. Natural stone varies in colour and grading between batches, so some variation is normal and is not a defect; a clearly different product or short quantity is a different matter and should be raised immediately.

Damage, shortage and disputes

Raise any shortage, wrong product or transit damage with us on WhatsApp or by phone at the time of delivery, with photographs. Claims are far easier to resolve while the consignment and the vehicle are still on site. See our return and refund policy for how issues are handled once reported.